Company Policies

Information We Collect

Mahandi Sports collects information to provide better services to our customers. We collect information in the following ways:

• Information you provide: When you contact us, place an order, or register for an account, we may ask for personal information like your name, email address, telephone number, and business details.
• Information we get from your use of our services: We collect information about the services you use and how you use them, like when you visit our website or contact our support team.
• Business information: For B2B transactions, we collect company information, tax registration details, and business addresses.

How We Use Information

We use the information we collect for the following purposes:

• Process and fulfill your orders for sports equipment
• Provide customer support and respond to your inquiries
• Send you important information about your orders, including order confirmations and shipping notifications
• Improve our products, services, and customer experience
• Comply with legal obligations and business requirements

Information Sharing

Mahandi Sports does not sell, trade, or rent your personal information to third parties. We may share your information with:

• Shipping partners: To deliver your orders, we share necessary information with our logistics and shipping partners
• Payment processors: For secure payment processing
• Legal authorities: When required by law or to protect our rights and safety

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your Rights

You have the right to:

• Access and review the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal requirements
• Opt-out of marketing communications

Contact Information

If you have any questions about this Privacy Policy, please contact us:

Return Eligibility

We accept returns under the following conditions:

• Products must be returned within 14 days of delivery
• Items must be in original condition, unused, and in original packaging
• Custom-made or personalized items cannot be returned unless defective
• Proof of purchase (order number/invoice) is required

Defective or Damaged Products

If you receive a defective or damaged product:

• Contact us within 48 hours of delivery
• Provide photos/videos showing the defect or damage
• We will arrange for return shipping at our expense
• You may choose replacement or full refund

Return Process

To initiate a return:

1. Contact our customer service at sales@mahandisports.com or +92 346 6708025
2. Provide your order number and reason for return
3. We will provide return instructions and authorization
4. Pack the item securely in original packaging
5. Ship to the address provided in return instructions

Refund Processing

Once we receive and inspect your return:

• Refunds will be processed within 7-10 business days
• Refunds will be issued to the original payment method
• Shipping costs are non-refundable unless the return is due to our error
• International returns may be subject to additional processing time

Non-Returnable Items

The following items cannot be returned:

• Custom or made-to-order products
• Products without original packaging
• Items damaged due to customer misuse or negligence
• Products purchased more than 14 days ago
• Clearance or discounted items marked "final sale"

Warranty Claims

Some products come with manufacturer warranties. For warranty claims:

• Contact us with your order details and warranty issue
• We will guide you through the warranty claim process
• Warranty coverage varies by product - refer to product documentation

B2B Return Policy

For business customers and wholesale orders:

• Different return terms may apply as per signed agreements
• Minimum order quantities may affect return eligibility
• Custom manufacturing orders are subject to separate terms
• Contact our sales team for B2B return procedures

Contact for Returns